Frequently Asked Questions
Order and Payment
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Payments. You can choose your preferred method at checkout.
Is my personal information and payment information secure?
Is my personal information and payment information secure?
Yes. All payments are directly processed by the most trusted payment processors, such as PayPal and Shopify Payments. Your personal information is encrypted and protected. We would never sell you information.
How do I apply a discount code?
How do I apply a discount code?
You can apply a discount code at checkout. Enter the code in the "Discount Code" box and click "Apply." The discount will be reflected in your total.
Can I change or cancel my order after it’s been placed?
Can I change or cancel my order after it’s been placed?
We process orders in 1-2 business days, but if you need to make changes or cancel your order, please contact us as soon as possible. Once the order is shipped, we cannot make changes or cancellations.
How do I contact customer support?
How do I contact customer support?
You can reach our customer support team through our Contact Us page. We’re available via email, live chat, or phone during business hours.
Shipping and Return
Do you offer international shipping?
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and times vary based on your location. Please check the shipping options at checkout for more information.
What shipping carriers do you use?
What shipping carriers do you use?
We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.
What are the shipping costs?
What are the shipping costs?
Shipping costs depend on your location, the shipping method selected, and the order size. Exact shipping charges are displayed at checkout. Please visit our shipping page for more details.
How do I track my order?
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order directly on our website under the "Track Order" page.
What is your return policy?
What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it for a refund or exchange. Items must be unworn, unused, and in their original packaging. Please visit our Returns Policy page for more details.
What do I do if I received a damaged or incorrect item?
What do I do if I received a damaged or incorrect item?
We apologize for any inconvenience. If you received a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We’ll help you resolve the issue as quickly as possible.
I have entered an incorrect address, what do I do now?
I have entered an incorrect address, what do I do now?
If you have misspelled or auto-filled in an incorrect address, please contact us as soon as possible at info@tweet-cup.com. We are unable to change the shipping address if your order shipped.
I have a question that wasn't answered, can you please help?
Absolutely! We will be happy to assist you in any way we can! Please send us an email to info@tweet-cup.com. and we will respond back within 1 business days.
*We do receive a large number of emails. In order for us to give you the most prompt response, kindly attach your order number and address the problem clearly. Thank you!